Privacy Policy

1. Introduction

Seerat Logestics ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, phone number, driver license number, and employment details
• Shift Information: Hours worked, break times, activities performed, and shift notes
• Docket Information: Delivery details, customer information, and status updates
• Photo Data: Photos taken for pre-start checks and docket documentation
• Communication: Messages, feedback, and support requests

2.2 Information Collected Automatically

• Location Data: GPS coordinates, speed, direction, and route history during active shifts
• Device Information: Device model, operating system, unique device identifiers, and mobile network information
• Usage Information: App features accessed, time spent in app, interactions, and crash reports
• Camera & Photo Data: Photos taken through the app for pre-start checks and docket attachments
• Network Information: IP address, connection type (WiFi/mobile), and bandwidth usage

2.3 Permissions Required

The Seerat Logestics requires the following permissions to function:

• Location Permission: Used to track your location during shifts for GPS tracking and route optimization
• Camera Permission: Used to capture vehicle pre-start inspection photos and docket documentation
• Photo Library Permission: Used to attach existing photos to dockets and pre-start checks
• Notification Permission: Used to send shift updates, new docket alerts, and important notifications
• Storage Permission: Used to cache app data, photos, and documents for offline functionality
• Microphone Permission: Used for voice notes and audio messages (if integrated)

3. How We Use Your Information

We use the collected information for:

• Service Delivery: To provide, maintain, and improve the Seerat Logestics features and functionality
• Account Management: To manage your account, authenticate users, and provide customer support
• Operations: To track shifts, manage dockets, and process delivery information
• Location Tracking: To provide real-time GPS tracking during shifts and analyze driver performance
• Communication: To send notifications, updates, alerts, and respond to inquiries
• Analytics: To analyze app usage patterns, improve performance, and develop new features
• Legal Compliance: To comply with legal obligations and enforce agreements
• Safety & Security: To detect fraud, prevent abuse, and ensure platform security

4. Information Sharing and Disclosure

4.1 Sharing with Service Providers

We share data with third-party service providers who assist in our operations, including:

• Cloud storage providers (for data backup and storage)
• Analytics providers (for usage analytics)
• Communication services (for notifications and messages)
• Customer support platforms
• Payment processors (if applicable)

4.2 Sharing with Your Employer

The data you generate (location, shifts, dockets, vehicle inspections) may be shared with your employer or fleet manager for operational purposes as authorized.

4.3 Legal Requirements

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, or legal processes
• Protect our legal rights and the rights of others
• Detect, investigate, or prevent fraud or security issues
• Enforce our Terms and Conditions

4.4 Business Transfers

In the event of a merger, acquisition, bankruptcy, or similar event, your information may be transferred as part of that transaction.

5. Location Data & GPS Tracking

Important Location Information:

• Location data is collected only during active shifts when you have granted permission
• GPS coordinates are used for route tracking, performance analysis, and fleet management
• Location history is stored securely and retained according to your company's data retention policy
• You can disable location tracking in app settings, but this may impact shift tracking functionality
• Location data is not shared with third parties without your employer's authorization

6. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: All data is encrypted in transit (SSL/TLS) and at rest using industry-standard encryption
• Secure Authentication: Multi-factor authentication options available for account security
• Secure Servers: Data stored on secure, monitored servers with restricted access
• Regular Audits: Regular security audits and vulnerability assessments
• Employee Training: Staff trained on data protection and privacy practices
• Privacy Controls: Users can control what information is collected and shared

Note: While we implement strong security measures, no method of transmission over the Internet is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide services and fulfill the purposes outlined in this policy. Retention periods vary based on data type:

• Account Information: Retained while you use the app and for 12 months after account deletion
• Shift & Docket Data: Retained for 3 years for operational and legal purposes
• Location Data: Retained for 1 year (or as required by law)
• Photos & Media: Retained for 2 years or as required by applicable laws
• Communication Logs: Retained for 2 years for support and quality purposes

8. User Rights and Controls

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (Right to be Forgotten)
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of certain data collection and marketing communications
• Restrict Processing: Request restriction on how your data is processed

To exercise these rights, contact us at info@seeratlogistics.com.au with your request details.

9. Children's Privacy

The Seerat Logestics is designed for professional truck drivers and is not intended for children under 18 years old. We do not knowingly collect information from children. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's account.

10. Third-Party Services

10.1 Third-Party Links

The app may contain links to third-party websites and services. We are not responsible for their privacy practices. Please review their privacy policies before using their services.

10.2 Third-Party Integrations

We may integrate with services like Maps (Google/Apple), Payment Processors, and Communication Platforms. These services are governed by their respective privacy policies.

11. International Data Transfer

Your information may be processed and stored in multiple countries, which may have different data protection laws than your home country. By using the app, you consent to such international transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the revised policy in the app
• Updating the "Last Updated" date at the top of this page
• Sending an email notification for significant changes

Continued use of the app after changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices:

• Email: info@seeratlogistics.com.au
• Mail: Privacy Team, Seerat Logestics Pty Ltd.,
• Support: Visit our support page for more options

14. Your Compliance Statements

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